Fix problems when you redeem a gift card

Google Play souvenir cards tin can be redeemed for credit in the form of Google Play balance. You tin can use your balance to buy content on Google Play.

If yous have trouble when you effort to redeem a promotion:

  • Make sure that it'south a Google Play gift card. We can't take other types of gift cards.
  • Make sure that you type the lawmaking correctly. Don't utilize spaces or dashes.

Mutual problems with gift cards

Can't read the lawmaking on the souvenir card

First, try to scan your gift card:

  1. On your Android phone, open up the Google Play app Google Play.
  2. At the top right, tap the Contour icon.
  3. Tap Payments and subscriptions and then Redeem gift code.
  4. Tap Scan souvenir card.

If yous can't read your code, contact our support team for help. When you contact united states of america, you demand:

  • A picture of the back of the card: The menu's serial number must exist visible.
  • Your receipt: We need your proof of buy.

Code invalid or input incorrect

Starting time, attempt to browse your souvenir bill of fare:

  1. On your Android telephone, open the Google Play app Google Play.
  2. At the height correct, tap the Profile icon.
  3. Tap Payments and subscriptions and then Redeem gift code.
  4. Tap Scan gift card.

If you tin't scan your gift card, you lot can enter the code manually. Make sure that you enter the code correctly. Don't use spaces or dashes when you enter the code, and check that yous input the correct messages.

If information technology still doesn't work, your gift carte may non be activated. Souvenir cards bought at physical shops must be activated by the seller when they're purchased. Google can't activate souvenir cards on behalf of the shop.

  • To cheque if the gift card was activated, contact the retailer where y'all purchased the card or the company that issued the code.
  • If the shop confirms that the card is activated and you still go an error message, contact us for help.

Lawmaking was already redeemed

If you become an error that says your lawmaking was already redeemed, and so it can't be redeemed once more. The credit should announced in your Google Play residuum. Acquire how to check your Google Play rest.

If you can't detect the credit:

  • Make sure that yous're signed in to the same account that you used when you redeemed the code. Learn how to switch accounts.
  • Check that friends and family members who may accept had admission to the code didn't redeem it.

For privacy and security reasons, we tin't share any information about the Google Business relationship where a gift menu is redeemed.

Your Google Play residuum reached its limit

There are limits for the full value of your Google Play remainder. You lot can't redeem a promotion if its value puts your residue over the limit for your country.

To redeem the promotion:

  1. Spend some of your balance.
  2. Await 24 hours.
  3. Effort to redeem the code once more.

Other gift bill of fare errors

Error message Solution
'Couldn't redeem this code. This code tin only be used in [country/region]. See the gift card Terms of Service.'

You must be a resident of the country where the promotion is offered. Confirm that the payment method matches your home land.

In some cases, you must physically be in the country or region. If y'all recently moved to another country, you may demand to change your Google Play country.

For more data, check the Google Play gift carte and prepaid balance Terms of Service.
'We need more than info to redeem your souvenir card. Send u.s.a. details.' To help our squad investigate the result, submit this form.
'There is a problem with that code. Try a dissimilar ane or learn more than.' To assist our team investigate the outcome, submit this form.
'Can't redeem your gift card due to an outcome with your account.' You may need to verify and update your information. Learn how to prepare issues with payments.
'We need you to verify your identity before we permit y'all to add together balance to your Google Play account.'

Learn how to update and verify your identity and tax information.

If your identity cannot be confirmed, you may lose admission to your Google Play remainder.

Related resources

  • Add to and check your Google Play remainder
  • What you lot tin can buy with your Google Play balance
  • Your payment was declined due to an outcome with your account

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